Because we place a high importance on personal service in welcoming a new tenant, we needed to find alternate ways to keep the personal touch while maintaining social distancing.
Fortunately, last year we introduced electronic signing of leases, and tenants love the convenience of being able to sign their lease to secure their property within 24 hours of being approved.
Secondly, we have replaced our face-to-face ‘Tenant Welcome Appointment’ with a ‘Tenant Welcome Call’, where the property manager takes them through the documentation, introduces our service, and gives tips on how to ensure a smooth enjoyable tenancy.
On the commencement of the lease, the tenant makes their one and only visit to our office, where they spend a maximum of 10 minutes signing for the keys and Entry Condition Report and collecting their Welcome Pack.