Queensland smoke alarm laws require a property owner to have smoke alarms checked within 30 days of the start of a new lease. The COVID-19 Tenancy Laws clearly state that all tenants are required to allow access for urgent repairs,…
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Now more than ever, it is vital to maintain stable, secure and safe tenancies, which is achieved by renewing fixed-term leases. Tenants are encouraged to sign their lease renewals several weeks prior to the end of the lease. Fortunately, last…
Our contractors have their own protocols in place to minimise risk when visiting tenanted properties, so maintenance will be attended to as per normal times. Maintenance is actioned through our online Console Tenant App which allows tenants to take photos…
Since the height of the COVID-19 lockdowns in 2020, inspections have been cancelled at times to comply with government-enforced restrictions. As we move towards living with the virus in the community, we need to continue inspecting properties to ensure we…
Because we place a high importance on personal service in welcoming a new tenant, we needed to find alternate ways to keep the personal touch while maintaining social distancing. Fortunately, last year we introduced electronic signing of leases, and tenants…
Yes, that’s correct. Our policy has always been to not hold ‘Open Homes’ at our properties. All our inspections are by appointment only and these will continue as per the Government Guidelines.
It is important for us to continue ‘business as usual’ in finding and placing new tenants into rental properties. Utilising technology and careful safety protocols, we have managed to limit face-to-face contact while continuing to provide a high level of…
The following information applies to our tenants who find themselves in financial stress and unable to make their full rental payments due to the COVID-19 crisis. Tenants who have not been financially affected by COVID-19 are expected to continue making…
We understand the financial difficulty that many tenants will be experiencing – through no fault of their own. We also understand that most property owners will be going through similar hardships, and they need the rent money to make their…
Strict hygiene protocols have been set up to protect our staff and visitors. Visitors must remain at reception and will not be permitted into our meeting rooms or back of office. This includes contractors. If there are too many people…
Our Property Managers are utilising online systems to successfully perform most of their duties remotely. We have activated a phone diversion, so their contact details remain the same. In most cases, we encourage email as the best form of communication….
In short, no. Managing rental properties is considered an essential service, as we are facilitating shelter for our tenant population. Even during the height of the restrictions in 2020, our office remained open with a reduced staff and we will…